Makigami ... and the Art of Systemic Process Improvement
What is 'Makigami'?
Making a Makigami
Improvements with Makigami
How long does it take?
Qualification Program
Makigami Examples
Makigami in Hospital
Makigami Tools
Makigami Teamkit
International Format results
Workshop CETPM
Main Topics
Process Development
Improvement Programs
Improvement Tools
Makigami ... and the Art of Systemic Process Improvement Print
Makigami literally means: 'Role of Paper' in Japanese.
But it is also the 'Action Script' to the Ninja (who holds this as role of paper in front of him).

It contains 'the Golden Rules' -the basic principles- the actions that really matter...

On the left you see "The mother of all Makigami's" made in 1996 by Okamura-san at Fujico (Japan).

Compare the size of the door at the left!

After 10 years it is still being improved, as we could see during a visit in December, 2006.

The Makigami's being developed in Europe are modified to suite our needs; we use post-its and need a different layout (Japanese writing allows vertical text)

Basically it consist of 4 area's:

1. Activities performed by different parties

2. Documents/media used in communication

3. Time-analysis

4. Identified problems


Due to an enhanced application of the technique, nowadays it is possible to make quite deep analyses of the current state and redesign for the future state, within as little as one week.


Most of such weeks are performed as 'boosterweeks' where up to 6 simultaneous cross functional teams go through the process, presenting a 100-day implementation plan at the end of the week.


Although it is a simple tool and could be used as such, it is the basic vehicle towards a completely different approach of support- and administrative organisations. It is the key-instrument towards a systemic -or if you wish a holistic- view of the organisation and its surrounding; the true next level of successful organisations.


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-Arno Koch
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